JIRA

Jira is Atlassian's powerful issue tracking & project management platform for software teams (Agile, DevOps), while Jira Cloud is its modern, hosted version, meaning Atlassian manages the servers, offering scalability, less maintenance, AI features, and easy access from anywhere, unlike older self-hosted (Server/Data Center) versions that demand more admin control. Essentially, Jira is the core tool (for bugs, tasks, workflows), and Jira Cloud is the convenient, cloud-delivered way to use it.

What is Jira?

Purpose

Helps teams plan, track, and release software using Agile methodologies (Scrum, Kanban).
Core Functions

Bug/issue tracking, workflow automation, project management, product roadmapping, service desk requests.
Underlying Platform

Built on the Jira platform (issues, workflows, search) with specific products like Jira Software adding features like boards and sprints.

What is Jira Cloud?

Hosting

Fully hosted and managed by Atlassian on the cloud, eliminating the need for your own servers.
Accessibility

Access from anywhere with an internet connection, plus a free mobile app.
How it Works

Users interact with the Jira Cloud platform, which runs the applications (like Jira Software).

Key Advantages

✓ Scalability & Performance

Handles growth easily.

✓ AI-Powered

Includes AI features for summaries, code generation, etc.

✓ Simplified Management

No server maintenance or hardware costs.

✓ Latest Features

Gets new features first (e.g., advanced planning views, forms, goals).

Jira Cloud vs. Other Versions (Data Center/Server)

Jira Cloud

Hosted by Atlassian, easier to start, scalable, rich AI, low maintenance.

Jira Data Center (formerly Server)

Self-hosted, offers maximum control over data/security, but requires significant server management and has fewer cloud-exclusive features.

Jira Administration Services

We manage your Jira environment end-to-end

User & group management

Project setup (Scrum, Kanban, JSM)

Permission schemes

Custom fields & screens

Workflow setup & optimization

Jira automation

Dashboard & reporting

SLA configuration

JSM portal setup

Jira–Confluence Integration Services

Seamlessly connect your documentation with project management

Connect Jira issues to Confluence pages

Create end-to-end project setup packs

Create customer onboarding documentation

Jira Service Management (JSM) Setup

Streamline your IT service delivery and support operations

Incident, Request, Change workflows

SLA setup

Customer portal configuration

Queue management

Reporting

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